Cancellation policy

Purchase Options Cancellation Policy

Last updated: September 2026

At X-Custom, we offer purchase options such as pre-orders for selected items. This policy outlines your rights and the procedures for cancelling or modifying orders placed under these purchase options.

1. Cancelling a Pre-Order Before Shipment You may cancel any standard pre-order at any time prior to shipment for a full refund.

To cancel a pre-order before it has shipped:

• Email us at xcustom@xcustom.cz as soon as possible.

• Include your order number and a brief request to cancel.

Once approved, your full refund will be processed back to your original payment method within 3–5 business days.

2. Custom or Personalised Pre-Orders If your purchase option includes custom-built, modified, or personalised products tailored to your specific request, cancellation is only available before production or custom work has commenced. Once custom processing has begun, cancellations may be restricted or subject to a partial fee covering incurred material costs.

3. Delivery Estimates and Delays Estimated shipping dates for pre-order items are provided on the product page or at checkout. While we aim to meet all target dates, delays can occasionally occur due to supply chain or manufacturing schedules. If a shipment is significantly delayed beyond the original estimate, we will notify you by email, and you may choose to cancel for a full refund.

4. Cancellations After Shipment or Delivery If your item has already shipped or been delivered, the cancellation can no longer be processed prior to arrival. Upon receiving the shipment, standard statutory return rights apply:

• EU consumers retain the right to withdraw from the purchase within 14 days of delivery in accordance with our Return & Refund Policy.

5. Contact Us For any questions regarding pre-orders, purchase options, or to request a cancellation, contact us at:

• Email: xcustom@xcustom.cz

• Website: xcustom.cz